Real estate code
Real estate agency KĽúč RK, s.r.o. is an active member of the REAL ESTATE UNION OF THE SLOVAK REPUBLIC.Preamble
The Real Estate Code is a summary of the basic values, principles, rules of conduct, rights and obligations of the members of the REAL ESTATE UNION OF THE SLOVAK REPUBLIC.
I. Title
REAL ESTATE UNION OF THE SLOVAK REPUBLIC
(1) THE REAL ESTATE UNION OF THE SLOVAK REPUBLIC, hereinafter also referred to as the “Union”, is an organization uniting persons operating on the real estate market.
(2) The Union's objective is to build mutual cooperation, increase the awareness and professionalism of members, contribute to the improvement of the business environment, protect consumers, represent the members of the Union and present their views and opinions to the legislature, public authorities, local and regional authorities and other entities. .
(3) Membership of the Union is voluntary. A member can be a natural person or a legal entity that meets the specified conditions. The conditions and manner of formation, termination of membership, admission and expulsion of members shall be determined by the internal rules of the Union.
(4) The symbol of the Union is the emblem. Every member of the Union shall be entitled to use the Union emblem. Details are regulated by an internal regulation.
II. Head
BASIC PRINCIPLES
Article 1
General principles and obligations of a member
(1) A member acts honestly, in accordance with good morals and honest business dealings in the performance of activities. The member always acts in his own name or on behalf of the company he represents. He always provides services professionally, conscientiously and responsibly.
(2) A member must always behave in such a way as to ensure the trust of the client and those with whom he comes into contact.
(3) A member is an expert in the field in which he works and constantly increases his expertise.
(4) When providing services, the member always takes care of fulfilling the goals of clients and prioritizes the interests of clients over their own interests.
(5) A member provides services in areas which he is able to perform professionally and for which he has the authorization required by law. In matters beyond his professional qualifications, he undertakes to consult the details of the resolution of the business case with an expert or to invite the expert directly to resolve the case.
(6) A member shall speak and act in such a way as to preserve the good name of the Union.
(7) A member shall always behave in the performance of his activity in such a way that his conduct does not cause harm to another member or members of the Union.
(8) A member is obliged to respect the generally binding legal regulations of the Slovak Republic, the statutes and internal regulations of the Union.
(9) Where a member of the Union is a legal person, its representative shall make every effort to ensure that persons performing acts on its behalf respect the fairness, professionalism, professionalism and other principles on which the Union is founded.
Article 2
Obligations of the member in relation to the client
(1) The member makes every effort to provide first-class services to the client with its expertise and approach.
(2) The member provides the client only with information that is true, accurate and current.
(3) A member must maintain appropriate discretion when performing an activity. It must respect professional secrecy, in particular it must not divulge any confidential information obtained from its client, cooperating member of the Union, partner or employer, whether present or past, or use such information without express consent to its detriment.
(4) The member applies a polite, fair and impartial approach to all clients. In a conflict situation, he seeks the most suitable solution for the client (s) through reconciliation.
(5) The member is further obliged to:
(a) inform the client of the range of services it provides and of the remuneration (commission) associated with those services,
(b) keep the client informed of the progress of the case entrusted to him,
(c) notify the client without undue delay of all important acts and acquaint him with the essential documents which he receives or sends in connection with his business case,
(d) respond to client requests within a reasonable time,
(e) handle documents, documents and objects entrusted to him carefully, protect them from damage, loss, theft or destruction and take all necessary measures to protect them from unauthorized persons,
(f) protect the client's personal data from misuse, loss or theft.
(6) In the event that a member receives an advance from the client for his remuneration (remuneration), he is obliged to use it only for the implementation of the business case in connection with which the advance payment was provided.
(7) In the event that a member receives funds from the client, which do not have the character of remuneration for advice already provided, brokerage services or delivered goods, he is obliged to carefully store these funds, not use them contrary to the purpose and keep them separately from your property. After the implementation of each business case, the member is obliged to properly account for his remuneration to the client.
(8) If the client files a complaint against the provided service or payment, the member is obliged to handle it immediately, no later than within 30 days. If the complaint is justified, the member is obliged to immediately arrange a remedy, unfavorable condition
Article III: Cooperation among Members
Article 1: Principles of Cooperation
(1) Members of the Union shall treat each other courteously and respectfully under all circumstances.
(2) Members shall prioritize cooperation among themselves over cooperation with third parties (non-members of the Union).
(3) Members shall make every effort to avoid any disagreements, conflicts, or misunderstandings among themselves, their clients, or their representatives.
(4) Each member is obligated to refrain from any actions that could lead to or result in taking a client from another member of the Union in order to exclude them from a business case or dissuade a client from collaborating with another member of the Union.
(5) Detailed regulations regarding cooperation among members of the Union are governed by the internal rules of the Union.
Article IV: Miscellaneous and Final Provisions
(1) Internal rules determine disciplinary offenses, sanctions, and the procedure for conducting disciplinary proceedings.
(2) The Code is an internal regulation of the Union. Internal rules of the Union are binding on all members of the Union. The Union reserves the right to amend, supplement, or revoke this code by issuing a new code or internal regulations, especially due to changes in legislative, economic, business, technical environments, or the needs of Union members. The Union is authorized to implement individual parts of this code in the form of internal regulations, which are directives and resolutions issued by the Union's presidency. The new wording of the code or internal regulation does not have retroactive effect. Unless otherwise stated in the internal regulation, the internal regulation becomes valid and effective on the day of issuance (publication on the Union's website - www.realitnaunia.sk) and becomes binding on all members of the Union from that day.
(3) If a member disagrees with the amendment of the code or internal regulation of the Union, they are entitled to express their disagreement by written notification delivered to the address: REAL ESTATE UNION OF THE SLOVAK REPUBLIC, located at: Májkova 3, 81107 Bratislava within 15 calendar days from the effective date (new or amended) of the code or directive. If a member expresses their disagreement within the specified period, their membership in the Union is terminated upon receipt of their notification by the Union, including all rights and benefits associated with membership in the Union.
(4) This code becomes valid and effective on June 1, 2014.
