Real estate code
The Real Estate Code is a summary of the basic values, principles, rules of conduct, rights and obligations of the members of the REAL ESTATE UNION OF THE SLOVAK REPUBLIC.
REAL ESTATE UNION OF THE SLOVAK REPUBLIC
(1) THE REAL ESTATE UNION OF THE SLOVAK REPUBLIC, hereinafter also referred to as the “Union”, is an organization uniting persons operating on the real estate market.
(2) The Union's objective is to build mutual cooperation, increase the awareness and professionalism of members, contribute to the improvement of the business environment, protect consumers, represent the members of the Union and present their views and opinions to the legislature, public authorities, local and regional authorities and other entities. .
(3) Membership of the Union is voluntary. A member can be a natural person or a legal entity that meets the specified conditions. The conditions and manner of formation, termination of membership, admission and expulsion of members shall be determined by the internal rules of the Union.
(4) The symbol of the Union is the emblem. Every member of the Union shall be entitled to use the Union emblem. Details are regulated by an internal regulation.
General principles and obligations of a member
(1) A member acts honestly, in accordance with good morals and honest business dealings in the performance of activities. The member always acts in his own name or on behalf of the company he represents. He always provides services professionally, conscientiously and responsibly.
(2) A member must always behave in such a way as to ensure the trust of the client and those with whom he comes into contact.
(3) A member is an expert in the field in which he works and constantly increases his expertise.
(4) When providing services, the member always takes care of fulfilling the goals of clients and prioritizes the interests of clients over their own interests.
(5) A member provides services in areas which he is able to perform professionally and for which he has the authorization required by law. In matters beyond his professional qualifications, he undertakes to consult the details of the resolution of the business case with an expert or to invite the expert directly to resolve the case.
(6) A member shall speak and act in such a way as to preserve the good name of the Union.
(7) A member shall always behave in the performance of his activity in such a way that his conduct does not cause harm to another member or members of the Union.
(8) A member is obliged to respect the generally binding legal regulations of the Slovak Republic, the statutes and internal regulations of the Union.
(9) Where a member of the Union is a legal person, its representative shall make every effort to ensure that persons performing acts on its behalf respect the fairness, professionalism, professionalism and other principles on which the Union is founded.
Obligations of the member in relation to the client
(1) The member makes every effort to provide first-class services to the client with its expertise and approach.
(2) The member provides the client only with information that is true, accurate and current.
(3) A member must maintain appropriate discretion when performing an activity. It must respect professional secrecy, in particular it must not divulge any confidential information obtained from its client, cooperating member of the Union, partner or employer, whether present or past, or use such information without express consent to its detriment.
(4) The member applies a polite, fair and impartial approach to all clients. In a conflict situation, he seeks the most suitable solution for the client (s) through reconciliation.
(5) The member is further obliged to:
(a) inform the client of the range of services it provides and of the remuneration (commission) associated with those services,
(b) keep the client informed of the progress of the case entrusted to him,
(c) notify the client without undue delay of all important acts and acquaint him with the essential documents which he receives or sends in connection with his business case,
(d) respond to client requests within a reasonable time,
(e) handle documents, documents and objects entrusted to him carefully, protect them from damage, loss, theft or destruction and take all necessary measures to protect them from unauthorized persons,
(f) protect the client's personal data from misuse, loss or theft.
(6) In the event that a member receives an advance from the client for his remuneration (remuneration), he is obliged to use it only for the implementation of the business case in connection with which the advance payment was provided.
(7) In the event that a member receives funds from the client, which do not have the character of remuneration for advice already provided, brokerage services or delivered goods, he is obliged to carefully store these funds, not use them contrary to the purpose and keep them separately from your property. After the implementation of each business case, the member is obliged to properly account for his remuneration to the client.
(8) If the client files a complaint against the provided service or payment, the member is obliged to handle it immediately, no later than within 30 days. If the complaint is justified, the member is obliged to immediately arrange a remedy, unfavorable condition